Konecta opens Lisbon center focused on AI and digital delivery

Konecta is expanding its Lisbon footprint with a new Global Delivery Center set to open in Q1 2027, positioning the site as a hub for AI excellence, multilingual support and digital transformation. The move adds capacity in Portugal and comes with a goal of 700 new jobs by the end of 2027.

Why it matters: - Konecta is turning Lisbon into a larger strategic hub in its global delivery network. - The expansion is aimed at premium client support in the European Union and stronger capabilities in artificial intelligence and digital transformation. - The project also signals more jobs and career growth in Portugal, with the company targeting a sizable workforce increase by the end of 2027.

What happened: - Konecta announced a new Global Delivery Center in Lisbon, Portugal. - The new building is scheduled to officially open in Q1 2027. - The Lisbon site is being positioned as a center of excellence for AI and digital transformation. - Konecta said Lisbon is joining Cairo, Casablanca and Lima as one of its flagship Global Delivery Centers.

The details: - Konecta currently employs around 1,300 people in Lisbon. - The company is targeting about 55% workforce growth in the city. - Konecta plans to add about 700 jobs and reach 2,000 employees by the end of 2027. - The center has site leadership, HR, training and QA management fluent in English at C1/C2 level. - The recruitment and training setup is built to scale up by 300 new agents in two months. - Most leaders at the Lisbon site started as agents. - Every leader has more than seven years of BPO experience. - The leadership team has worked together for more than five years. - The new site is on Avenida José Malhoa. - The facility spans more than 4,900 square meters. - The center includes 680 workstations. - Workstations come with 120 cm desks, ergonomic chairs and high-spec PCs with dual screens. - The site includes collaborative workspaces, dining areas, relaxation zones with TV and games, and a large outdoor terrace. - The center is designed for information security and business continuity. - It carries ISO 27001 and ISO 22301 certifications. - Operational excellence is certified by COPC, ISO 9001 and ISO 18295 standards. - Konecta has worked with Vorwerk in Portugal since 2024. - Vorwerk gave Konecta the "Customer Service Award: Phone Performance 2025/2026 for international service excellence" in October 2026. - Bruno Arraiolos, Customer Care Coordinator at Vorwerk, said the partnership has contributed to the quality of the operation and to customer experience.

Between the lines: - Konecta is pairing physical expansion with a talent strategy that emphasizes internal promotion and professional development. - The company is using the Lisbon site to compete for enterprise clients that want EU-based delivery and certified operations. - The certifications and infrastructure suggest the center is meant to serve both operational scale and higher-compliance client needs.

What's next: - The Lisbon Global Delivery Center is set to open in Q1 2027. - Konecta expects hiring to continue through 2027 as the site ramps toward 2,000 employees. - The company plans to use the center as a space to co-create new customer experience and AI-driven solutions with clients.

The bottom line: - Konecta is betting on Lisbon as a long-term AI and delivery hub, backed by certifications, expansion capacity and a plan to grow headcount fast.